Uber CEO Dara Khosrowshahi Reveals His Rider Rating Is Below the Platform Average

Uber Technologies CEO Dara Khosrowshahi disclosed to Benzinga that his personal passenger score on his own platform sits at 4.83. That figure lands below the company’s stated rider average of 4.89. Khosrowshahi made the admission during an appearance on Molly O’Shea’s podcast Sourcery, naming 4.9 as his self-imposed target.

The CEO Making the Grade

Khosrowshahi’s current 4.83 score represents a slight improvement. During a 2025 interview, he put the figure at 4.81. The gap is modest, but the direction matters. He described several deliberate steps he takes to protect his rating. He avoids keeping drivers waiting at pickup, asks permission before making phone calls mid-ride, and closes car doors with care. On tipping, he told the podcast he leaves $10 to $15 on a $30 fare — a rate of roughly 33 to 50 percent.

Why the Rating System Carries Real Stakes

Uber’s two-way scoring framework is not merely cosmetic. Riders who fall beneath a threshold the company has not publicly specified risk losing access to the platform entirely. Uber has framed the system as a mechanism for mutual safety and accountability. Khosrowshahi’s own engagement with it signals that the company’s leadership views the system as genuinely consequential rather than performative.

Background: A Strong Quarter Behind the Candor

The interview arrived shortly after Uber posted a solid set of earnings results. The company reported gross bookings of $53.72 billion, a 25 percent year-over-year increase. Total trips reached 3.64 billion, up 20 percent in the same period. Revenue came in marginally short of analyst consensus of $13.29 billion, but adjusted earnings per share exceeded the 70-cent estimate. Those figures form the commercial backdrop against which Khosrowshahi’s public transparency about his personal score carries added weight.

Autonomous Vehicles Loom Large

Khosrowshahi used the same period to address the competitive landscape around self-driving technology. He told investors Waymo’s deployments have not yet dented Uber’s results. He also pushed back on the idea that the autonomous vehicle market will produce a single dominant winner. Uber currently lists Waymo robotaxi rides in Atlanta and Austin. Investor commentary has suggested Uber’s existing user base and scale could give it structural advantages as the robotaxi sector develops. Khosrowshahi himself has called the autonomous vehicle opportunity a “trillion-dollar” market.

Read Next: Waymo and Uber: How the Robotaxi Race Is Reshaping Ride-Hailing