Uber CEO Admits His Rider Rating Trails the Platform Average
Uber CEO Dara Khosrowshahi scored below his own platform’s average passenger rating, Benzinga reported Sunday. Appearing on the podcast Sourcery with Molly O’Shea, Khosrowshahi disclosed his current rider score stands at 4.83. That places him beneath the platform-wide rider average of 4.89.
A CEO With a Personal Score to Settle
Khosrowshahi set 4.9 as his personal target, framing it as an ongoing goal. He noted his score had already inched up from 4.81 during a separate appearance in 2025. The Uber CEO rider rating disclosure was candid. He said he actively tries to avoid behavior that irritates drivers, including lingering at the pickup point. He now asks drivers for permission before taking phone calls mid-trip. On tipping, Khosrowshahi said he routinely adds ten to fifteen dollars on a thirty-dollar fare. Small habits like closing car doors gently rounded out his list of tactics.
Why Ratings Matter for Every Rider
The two-way scoring system Uber operates is not cosmetic. Riders who fall beneath an undisclosed threshold risk being removed from the platform entirely. Uber has positioned the mutual rating structure as a mechanism for safety and marketplace accountability. The CEO’s own score sitting below the platform median underscores how difficult it is to maintain a high passenger rating consistently.
Uber’s Broader Business Backdrop
The admission arrived alongside a strong recent earnings picture for the company. Gross bookings reached $53.72 billion, up 25% year over year, while completed trips climbed 20% to 3.64 billion. Revenue came in slightly below analyst consensus of $13.29 billion, though adjusted earnings per share beat the 70-cent estimate. Khosrowshahi used the results to reinforce confidence in Uber’s marketplace depth.
Autonomous Vehicles and the Road Ahead
Khosrowshahi has described the autonomous vehicle sector as a potential trillion-dollar opportunity. He told investors that Waymo’s expanding robotaxi presence has not yet dented Uber’s overall performance. He also pushed back on the idea that the autonomous market will produce a single dominant winner. Uber currently lists Waymo rides in Atlanta and Austin, treating the partnership as a demand amplifier rather than a competitive threat. Some analysts argue Uber’s existing user base gives it structural leverage as unsupervised autonomous rides scale globally.
The rating system Khosrowshahi is personally navigating remains a small but telling window into how the platform functions for its roughly 170 million active users worldwide.
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